Welcome to the customizable side of Mushroom Fae Crochet—where your dreams come to life, one stitch at a time! Whether your vision is enchanting mushroom designs or cozy cottagecore plushies, each piece is crafted with passion and meticulous attention to detail. Begin your journey, and explore the seamless steps below to start your custom order today!
Clear communication is vital for bringing your custom order to life! Here's how the process works:
Submit a Custom Order Form: Begin by filling out the Custom Order Form, where you can specify your preferences such as colors, size, and any other specifications you desire!
Design Approval: Based on the information provided in your custom form, I'll provide a complimentary detailed description or sketch for you to approve, ensuring we're aligned on every detail.
Invoicing:Upon finalizing the design, you will receive a PayPal invoice via email detailing the full description of your custom order, including all accessories and/or specifications, the total purchase cost(s), and shipping fees.
Feel free to contact me directly via email at [email protected] for any concerns regarding your custom order.
For the safety of your loved ones, please be advised that safety eyes are a choking hazard and not suitable for small children, animals, and others unaware of the risk. If you require alternative options, please let me know, so I can seamlessly incorporate them into your creation.
Finalized designs that have received an invoice are required to be payed in full within 24 hours. Failure to pay within the specified timeline may forfeight your place in line to custom order with me. All custom orders have a minimum fee of $35 which is non-refundable.
Custom orders may be eligible for the payment plan option to accommodate your budget. Here's how it works:
Invoicing: Upon your design's approval, you will be emailed a PayPal invoice with the option for "partial payments". You are required and responsible to complete all payments on time.
Payment and Completion: Your invoice will come with a minimum payment of $35, that is due within 24 hours. After that, the invoice will give you the full freedom to to make flexible payments on your custom order! There is no set amount of payments you can make, however, the full remaining balance must be paid within 30 days of the invoice send date.
Commencement of Work: Work on your custom order will commence only after the full invoice payment is processed and received.
Automatic Order Cancellation: Failure to pay the remaining balance within 30 days of the invoice date will result in automatic order cancellation, and any qualifying funds will be refuded back the way they were originally received.
Each handcrafted item requires time and attention to detail. The production time for custom orders vary depending on the complexity of the design and my current workload. Each product takes approximately 18 business days to complete (unless otherwise stated).
The shipping cost is automatically included into your invoice. I utilize USPS and UPS as carriers for shipping within the U.S. and Canada. once your order is completed, you will receive automatic email updates with tracking information. All tracking numbers are uploaded with an estimated delivery day and time. Please note delivery estimates are created by the carriers, and are subject to change. It is important to keep your tracking number for live updates.
Due to the personalized nature of custom orders, I am unable to accept returns or exchanges unless the item is flawed due to an error on my part. If you encounter any issues with your order, please contact me immediately within receiving your package, and I will resolve the issue.
Completed custom orders are photographed and used for marketing purposes on my website, social media, and other promotional materials. Please feel free to email at [email protected], or tag me @lyric_creates on social media with pictures or videos of your custom order for a chance to be featured!
Any personal information provided during the custom order process will be kept confidential and used solely for order fulfillment purposes. If your information is ever compromised, you will be emailed and notified immediately.
Your satisfaction is my top priority, and I value your feedback. I would love to hear about your experience! Please don't hesitate to share with me through email today.Thank you for considering me for your custom order! I look forward to creating something special with you.
Sincerely,
Lyric Creates/ Mushroom Fae Crochet